Shipping policy
Shipping Policy
Processing Time
All orders are processed within [1–3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping (United States)
- Standard Shipping: [3–7] business days — Euro 9 (or free on orders over euro 100)
International Shipping
We currently ship to Uk and Euroupe International delivery times vary by destination, typically [7–21] business days depending on location and customs processing.
Please note: international customers are responsible for any customs duties, taxes, or import fees charged by their destination country. These charges are not included in your order total and are collected by the carrier or local customs office.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can follow your package's progress.
Delays
While we do our best to meet estimated delivery times, factors like customs processing, weather, or carrier delays can occasionally affect delivery. We appreciate your patience and will assist with any shipping issues that arise.
Lost or Damaged Packages
If your order arrives damaged or doesn't arrive within the estimated delivery window, please contact us at [support email] so we can help resolve the issue.
Questions?
Reach out to us at [support email] with any shipping-related questions.